Privacy Policy
Privacy Policy for Radioworx
Last Updated: April 1, 2026
At Radioworx, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit www.radioworx.co.uk or purchase our products.
1. Important Information and Who We Are
Radioworx is the data controller and is responsible for your personal data.
Contact Details:
- Full Name of Legal Entity: Radioworx
- Email Address: [email protected]
- Postal Address: 25 Blunden Drive, Langley, Berkshire SL3 8WG
2. The Data We Collect
We collect, use, and store different types of personal data:
- Identity Data: First name, last name, and business name.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Technical Data: IP address, login data, browser type, and location data.
- Device & Connectivity Data: For PoC (Push-to-Talk over Cellular) services, we may process IMEI numbers, ICCID (SIM) numbers, and device serial numbers to activate and manage your communication services.
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
3. How We Use Your Personal Data
We only use your data when the law allows us to. Most commonly, we use it to:
- Perform a Contract: To process and deliver your order, including SIM activation.
- Legitimate Interests: To provide technical support, notify you of ownership transfers, or improve our website.
- Legal Compliance: To keep records for tax (HMRC) and regulatory purposes.
4. Disclosures of Your Personal Data
We may share your data with third parties for the specific purposes of fulfilling your order:
- Service Providers: Courier services (e.g., Royal Mail/DPD) and IT/System administration services.
- Network Providers: Cellular network operators required to activate your IoT/Data SIM cards.
- Payment Processors: Third-party payment gateways (e.g., Stripe, PayPal) to process secure payments. We do not store your full credit card details on our servers.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6 years for UK tax purposes).
7. Your Legal Rights
Under the UK GDPR, you have rights including:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to fix inaccurate info.
- Erasure: Ask us to delete your data (where applicable).
- Object/Restrict: Object to us processing your data for marketing.
If you wish to exercise these rights, please contact us at [email protected] . You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO) (www.ico.org.uk).
8. Cookies
Our website uses cookies to distinguish you from other users and to keep track of your shopping basket. You can set your browser to refuse cookies, but some parts of this website may become inaccessible.
